Privacy Policy

What we collect

Your account

• Your name, your mobile number, and your email address if you give us one.
• A password, stored only as a cryptographic hash — we cannot read it.
• Your preferred language, so the apps and our messages reach you in it.

Your vehicles and service history

• The vehicles you add, and the repair or recovery requests you create.
• Quotes you receive, the work you accept, and the invoices that follow.
• Reviews you write and support tickets you open.

Location — recovery drivers only

• If you drive for a recovery partner, the app records your position, heading, speed and accuracy while you are working, so customers can see help approaching.
• Customers and garages are not location-tracked in this way.

Your device

• A push notification token, so we can tell you when a quote arrives or a driver is on the way. It is refreshed each time you open the app.
• Device identifiers, used to keep accounts secure and to block abuse.

Why we collect it

• To provide the service. A repair request cannot reach a garage, and a recovery driver cannot reach you, without the details above.
• To let you and a garage deal with each other. Quotes, messages and invoices pass between you through GarageLink.
• To keep the platform safe. We use account and device signals to detect abuse and to act on it.
• To bill for the service, where a subscription or a fee applies.
• To communicate with you about your requests, in the language you chose.

Who else sees it

• Garages and recovery drivers you deal with see what they need in order to answer your request and carry out the work.
• Service providers who operate parts of the platform for us — push notification delivery, mapping and arrival estimates, file storage, and payment processing. They act on our instructions.

We do not sell your personal data.

How it is protected

• Passwords are stored hashed, never in a readable form.
• Access to our admin console is restricted by role, and administrative actions are recorded in an audit trail.

Your choices

Deleting your account

• You can ask us to delete your account from the app, or from this website without signing in — we confirm the request with a one-time code sent to your number.
• You can check the status of a deletion request at any time, and cancel it.

Start a deletion request

Notifications and language

• You can change your language at any time in the app.
• You can turn off push notifications in your device settings.

What this policy does not yet cover

Each of the following is a normal part of a privacy policy, and this version does not state it. We would rather leave a gap you can see than write a commitment we cannot yet stand behind.

• How long each kind of record is kept.
• The names of the specific companies that process data on our behalf.
• Whether data is transferred outside the UAE, and on what basis.
• The legal framework this policy is written under, and the rights that follow from it.
• What this website stores in your browser, and why.
• The minimum age for holding an account.

If you need any of these before we publish them, or you have any other privacy question, please contact Support